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Search our knowledge base, connect with an engineer on WhatsApp, dial our telephone hotline, or submit a support ticket.
WhatsApp Direct Chat
Fastest way to get in touch. Send error logs, screenshots, and domain inquiries for rapid triage.
Official Phone Hotline
Direct telephone assistance for enterprise escalations, voice consultation, and account issues.
Support Ticket & Email
File a formal support inquiry to track resolution steps, or email our support desk directly.
Browse Guides & Solutions
Connecting a Custom Domain to Your Sellora Store
Learn how to map apex domains and subdomains (e.g. shop.yourbrand.com) with automatic SSL once your DNS records point to your store.
Setting Up Online Payments & Cash on Delivery
Turn on PayStation online payments and Cash on Delivery from the Payments tab in your store admin. Online payments settle in BDT to your store wallet.
Setting Up Business Email on Your Domain
Choose a plan, create mailboxes on your domain, and connect them to webmail or the mail app on your phone and computer.
Configuring Custom DNS Records (A, CNAME, TXT, MX)
Add and edit A, CNAME, TXT and MX records for your domains from the dashboard.
Moving an Existing Domain to Zalveriq
Online transfers aren't available yet. Contact support and we'll tell you the options for your extension.
Paying for Zalveriq Services
Pay in BDT with bKash, Nagad, Rocket or a bank card through EPS, or in USD by card through Stripe, and what to do if a payment is pending or fails.
Resetting a Forgotten Password
Request a reset link by email and choose a new password to get back into your Zalveriq account.
Checking and Withdrawing Your Store Balance
See online payments from your Sellora store, what is still pending, and withdraw what is available to your payout method.
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Domain extensions
Support Center FAQs
Clear answers regarding our communication channels, voice hotline availability, and payment support.
Still need personalized assistance or enterprise SLAs?
Our engineering leadership is available for custom migration planning, architectural reviews, and high-volume merchant consulting.